The Customer has a maximum of 15 (fifteen) calendar days from the date of delivery of the Product, to communicate his withdrawal, total or partial, from the contract with which he purchased the product, in accordance with current legislation. In exceptional cases and proven by objective necessity, a longer period may be agreed.
The right of withdrawal is expressly excluded for personalized products or purchased under the promotion regime. Returns of products not in the catalog or otherwise supplied according to the special needs of the Customer, will be accepted only if the goods delivered do not comply with the specific conditions indicated in the order.
A refund will be issued to the buyer of the product, at the condition that product must be returned in the same condition in which it was delivered. In the event that the right of withdrawal is exercised for several products included in the same purchase order, all products must be returned at the same time in the same shipment, The products must be returned using their original packaging.
The return will be organized by Lecky Srl, upon payment of any penalty agreed with the Customer.
Lecky Srl reserves the right to refuse the return, or not to fully refund the sums paid for the purchase, in relation to those products that do not have the relative packaging and intact labels or that have been altered in their essential and qualitative characteristics or that have been damaged.
To make the return, an e-mail must be sent to the address firstname.lastname@example.org in which it must be indicated: reference invoice number and the reason for the return.