Transport costs are charged to the customer and are calculated based on the weight / volume of the goods and the final destination. For a small fee it is possible to request the additional telephone notice service before shipping.
When the goods have been shipped, the incorrect indication of the destination address may increase shipping cost in order of redirecting the goods to the new destination. Customers could incur in an extra cost by not collecting the goods causing storage costs and any transport costs for returning the goods to the sender; as this regard any extra costs will be immediately communicated to the Customer via email or whatsapp. Failure to pay the integration costs may impact with the suspension of the shipment and the return of the goods to the sender's warehouse. The costs incurred by the Lecky company will be deducted from reimbursement
Lecky will not accept returns unless previously agreed with the sales office. The return will be organized by Lecky, upon payment of any penalty agreed with the customer.
Conditions for returns
Clients must provide the Document showing Lecky invoice number (or Transport Delivery Doc. in case the buyer is a company) and clear reason for the return;
Products returned no later than one month from the date of receipt of the goods;
Products must be returned without damages, but in the same conditions Packaging and labels must remain intact or in the same supply conditions; Products, purchased under special promotion, cannot be returned.
Conditions for returns of special / customized items:
Products not in Lecky catalogue, or supplied accordingly to the special needs of the Customer, can be returned only if the products delivered do not comply with the conditions and specifications indicated in the order/drawing.